Attendees at a recent Government Transformation Magazine event all agreed that good data management should come before AI to deliver the best results.
Accessibility in design: digital access and inclusion for all
In this post the team share their insights on digital accessibility. They touch on valuable resources, experiences and lessons learned over their careers.
Leaning on digital to deliver more with less
With the government facing a growing ‘to-do’ list, digital remains the obvious answer to enable increased productivity and drive efficiency.
From idea to impact, the crucial steps in digital service delivery
Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
Is digital the new legacy? Part one
I’ve been talking to the team recently about whether digital is becoming the new legacy. Read about why I think the way we’re delivering government digital services needs to change.
Maximise engagement with your housing repairs portal with this comms template [Free Download]
Launching an online repairs portal? Our comms plan makes it easy. Get instant access to our templates and engagement strategies. Download now!
The case against centralised teams for data governance
A traditional approach to data governance can hinder the progress of AI and ML. Federated governance provides a new perspective; focused on principles rather than processes.
Enough with the chatbots already
Chatbots are popping up everywhere. From customer service and healthcare to banking and security – there’s a bot for that. But how did we end up with such a disconnect between business expectation and user reality?
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
10 ways to make housing repairs easier for residents (and reduce missed appointments)
Discover ways to make housing repairs accessible, cut missed appointments, and improve resident satisfaction with flexible scheduling and real-time updates
