We’ve built a new SaaS (software as a service) product that lets residents report their housing repair needs to their local authority. It takes about 5 minutes for a resident to use. We’ve built this to help local authorities all over the UK improve the housing repairs services they provide to their residents, while saving time and money at the same time.
Accessibility at the Met Office: my first Made Tech project
On my first Made Tech project after graduating from the User Research and Design Academy, I was getting stuck into all things accessibility at the Met Office.
AWS Well-Architected: building digital services fit for the future
Across the public sector we’re beginning to see organisations eagerly adopt the opportunities modern technology provides by building and nurturing secure, high-performing and resilient services that put the needs of end users front and centre.
Bridging the gap between ITSM and agile
Using a swarmed ITSM approach, services can be supported by smaller teams of specialists that embed Agile ways of working without compromising on quality.
Optimising learning in high-performing teams
It’s no secret that building and empowering high-performing teams helps produce excellent results. It sounds simple enough, but how do you truly build this type of dream team? It all hinges on learning.
Dorset Council: improving child and family support
Last summer we worked with Dorset Council on a discovery to improve their Children and Families digital service and make a real difference in the community.
ISO 27001: what does the updated information security standard mean for you?
Here’s a look at the recently updated global standard for information security which aims to build more trust in digital services, and helps to deal with growing global security challenges.
Why saying no can be a good thing
As delivery managers, one of our priorities is managing expectations. And so it’s imperative that we get comfortable with saying no sometimes.
ADHD and me: stories from Made Tech
Attention-deficit hyperactivity disorder (ADHD) is a condition that affects people’s behaviour. Those with it can seem restless, have trouble concentrating and often act on impulse.
Local Gov as a product, platform and service
There’s a real challenge for those working in local government trying to make services consistently better for citizens. Many authorities need to grasp the opportunity tech gives us. As it stands, there’s too much reliance on monolithic products and the big suppliers doing very limited innovation.
