With the government facing a growing ‘to-do’ list, digital remains the obvious answer to enable increased productivity and drive efficiency.
From idea to impact, the crucial steps in digital service delivery
Laura Burnett sheds some light on the often-overlooked steps that can make or break a delivery project. She looks at how to create services that not only meet citizens’ needs but also deliver tangible benefits against the original business case.
Is digital the new legacy? Part one
I’ve been talking to the team recently about whether digital is becoming the new legacy. Read about why I think the way we’re delivering government digital services needs to change.
Breaking barriers: navigating adult social care in the digital age
Wariness about fraud detection capabilities and legacy system contracts seem to be hindering accessibility to services for residents – here’s the solution
Reasonable adjustments: for an inclusive workplace
A big part of making sure the workplace works for everyone is offering reasonable adjustments. We’re sharing what they are, why they’re important and what you can ask for.
Enough with the chatbots already
Chatbots are popping up everywhere. From customer service and healthcare to banking and security – there’s a bot for that. But how did we end up with such a disconnect between business expectation and user reality?
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
10 ways to make housing repairs easier for residents (and reduce missed appointments)
Discover ways to make housing repairs accessible, cut missed appointments, and improve resident satisfaction with flexible scheduling and real-time updates
How to report a housing repair issue to your social housing landlord
Find answers to the most common questions asked about reporting housing repairs and the differing responsibilities of landlords and tenants.
Make your software flexible and scalable by…camping?
Want to make your software flexible and scalable? Let me walk you through the connection between Docker, Kubernetes, Helm and … camping?
