Social housing providers face numerous challenges that directly impact the quality of service delivered to residents and operational efficiency. These challenges can result in:
- High call centre running costs
- Lower first-time fix rates
- More complaints
- Missed appointments
- Less trust between residents and housing providers
Our report draws from extensive research and insights from conversations with our customers, housing leaders, and resident engagement groups to understand more about how they have overcome these issues through the implementation of new technology and processes.
We’ve outlined the five most pressing challenges social housing providers face and offer actionable solutions used by our customers and other providers.
In this report, we will show you how to:
- Efficiently allocate resources to priority repairs
- Drive down follow-up contact
- Create visibility and transparency around repairs to residents, repair and contact centre agents
- Increase trust between residents and social housing providers
- And more…
Failure to address these repairs challenges can lead to costly inefficiencies and lower resident satisfaction for social housing providers.
By downloading the report you will get instant access to the strategies used by social housing providers to address specific challenges in social housing, exploring why they are problematic, the impact on both residents and providers and how they can be effectively solved through new processes or technological solutions.
About the Author
Kelly Newcomb
Housing Product Specialist at Made Tech
Kelly has been working in the Tech For Good sector for over a decade because she loves working on products that improve people's lives. Currently Kelly works in our Housing products team, creating innovative tech solutions for social housing providers.
