Delivery Support Analyst
Job Description
Delivery Support Analyst
- Salary: £24,975 - £32,000
- Location: Bristol, London, Manchester or Swansea with hybrid-working policy
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
As an active participant in the Delivery Management community, this role not only helps to drive the successful delivery of current engagements but also contributes to the continuous improvement of project management practices within Made Tech, ensuring that the organisation remains agile, efficient, and responsive to client needs.
About the role
The Delivery Support Analyst in PMO at Made Tech plays an essential role in ensuring the seamless execution and oversight of the company's digital transformation engagements.
This role will see you managing workstream reporting, ensuring compliance with Statements of Work (SoW), and maintaining a comprehensive RAID (Risks, Assumptions, Issues, Dependencies) log across all Made Tech engagements.
The Delivery Support Analyst will play a crucial role in maintaining the structure and efficiency of the project lifecycle.
The Delivery Support Analyst creates and maintains all key engagement documentation, or collaborates with the Delivery Manager to bring in additional expertise when needed.
At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.
Our application process
Once we have completed the review process, we will be in touch with you.
We will then shortlist applicants for the screening stage, this will be with a talent acquisition partner, for roughly 30 minutes.
We will then shortlist applicants for the screening stage, this will be with a talent acquisition partner, for roughly 30 minutes.
If the decision is to progress with your application, this role will go through a 2 stage interview process.
For applicants who we decide to not progress with after the application review stage is completed, we will ensure to send you an email to inform you of this decision.
For applicants who we decide not to progress with from screening and across the interview stages, we will be able to share detailed feedback as to why we have made this decision.
Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.
The groups are:
- antiracist-activists
- disability
- lgbtqiaplus-allies-and-activists
- neurodiversity
- parents-carers
- womxn-in-tech
Key Responsibilities
- Manage work stream reporting, SoW compliance reporting and overall RAID log for Made Tech’s engagements
- Capture and manage demand for resources within each of the Made Tech account workstreams/ SoWs. Work with Scheduling to raise/ manage resource requests and work with workstream leads to verify appropriate resource allocation
- Support onboarding new team members and create rotation plans where appropriate
- Track budget and capacity within each work stream/ SoW, highlighting risks and issues to Delivery Manager
- Ensure accurate and timely timesheet completion across all work streams/ SoWs
- Manage team work plans/ schedules and on-site register
- Provide timely and visual client-ready reporting on all of the above
- Support the team with travel and accommodation booking as required.
- Facilitate key meetings/ ceremonies with stakeholders where appropriate
- Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs
- Create and maintain all key engagement documentation, or work with the Delivery Manager to bring additional specialist knowledge onboard
- Present and report on engagement status to the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Be an active participant in the Delivery Management community within the engagement and Made Tech
Skills, Knowledge and Expertise
- Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.)
- Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes
- Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits
- Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives
- Experience in managing the activities of a project team in a matrixed project organisation
Job Benefits
Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
How we hire
Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.
We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.
Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening.
This is a 25-30 minute call with someone in our talent team who is hiring for the role.
Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent.
You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 – 60 minutes and the format may vary depending on the role.
If you progress, you’ll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour.
Final conversation with one of our exec members.
Not quite right?
Register your interest to be notified of any roles that come along that meet your criteria.
