Delivery Manager
Location
Any UK Office Hub (Bristol / London / Manchester / Swansea) Department
Delivery & Practices > Delivery Management & PMO Employment Type
Permanent Workplace Type
Hybrid Compensation
£31,500 - £45,000 / year Job Description
Salary: £31,500 - £45,000
Location: Bristol, London, Manchester or Swansea with hybrid-working policy
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.
About the role
As a Delivery Manager, you will work on a small or mature agile team. At this level, you may work alongside a more senior delivery manager on a larger team, shadowing and providing support, or working to deliver an element yourself under guidance and mentorship. You will work under general direction and attempt to solve problems with your delivery team, but will seek out and accept guidance where necessary.
Delivery Managers support delivery teams to meet their full potential. This will include facilitating scrum ceremonies and monitoring project budget, supporting team admin and managing project risk. You may work with a Lead or Principal Delivery Manager to manage stakeholder relationships, ensure successful delivery outcomes and lead external workshops. As Delivery Manager, you will identify and manage project dependencies, risk and issues collectively with the team.
Definition of success
Success as a Delivery Manager is predominantly measured by effectively contributing to a team, to support them in delivering successful outcomes for our clients. It is also assessed based on personal development and learning, as you move towards autonomy and being solely accountable for a delivery.
Key Responsibilities
Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of their delivery team.
- Ensure delivery success with support, managing scope, budget and quality
- Feed into the status of quality and risk reported to Heads of Delivery on a weekly basis
- Support the Delivery Team by facilitating ceremonies, doing administrative tasks and unblocking dependencies
- Work with the team to identify and manage risks, issues and dependencies, escalating where necessary
- Review and approve timesheets, invoices and Kimble Forecasts, ensuring accuracy at all stages
- Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on your projects
- Regularly gather and act on feedback about personal development
- Define and work towards a learning and development plan to ensure you are able to autonomously manage a project as quickly as possible
- Ensure your clients are motivated to bring repeat business and recommend our services to others
- Identify opportunities for Made Tech to deliver value for the client beyond the current project
- Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
- Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
- Contribute to developing a thriving community of practice and shared identity
Skills, Knowledge and Expertise
Don’t worry - we don’t expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these competencies on your way to promotion.
- Articulate project commercial fundamentals (Statements of Work, Purchase Orders, Gross Profit Margin, Forecasting, Burndown)
- Describe how they are supporting commercial activities within their delivery
- Be able to demonstrate that the team is on track to meet the deliverables defined in the SOW
- Demonstrate prioritisation and time management
- Demonstrate working with a team to perform risk management activities including identification, assessment, mitigation, assessment and reporting to key stakeholders, with support as required
- Demonstrate activities to ensure that delivery teams have appropriate practices in place to define and meet required quality levels, with support as required
- Articulate approach to managing budget and burndown within the project, being able show how this is being managed
- Articulate the benefits and use cases of a variety of delivery approaches, methods and tools - for example Kanban, Scrum, and Waterfall
- Understand why it’s necessary to collaborate with capability experts (e.g. Lead Engineer / Lead Designer) to ensure deliveries adhere to best practices such as Security, DevOps, User Centred Design and Data Ethics
- Be able to explain the purpose of the GDS phase you are currently working on (Discovery/Alpha/Beta/Live), and where applicable, what to expect in the next phase
- Demonstrate knowledge of where to find and how to use the GDS service standard
- Be able to explain the Roles and Responsibilities of all of the roles on the team you are working on
- Demonstrate experience of running ceremonies and facilitating meetings - with post meeting feedback
- Demonstrate experience of presenting information to stakeholders using reports or presentations
- Demonstrate with feedback from seniors, peers, juniors and client stakeholders
- Demonstrate moving towards taking ownership for the success of the delivery, through feedback from your Delivery Lead
- Demonstrate positive response to feedback with course correction
- Demonstrate providing regular feedback for team members
Job Benefits
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Partner know.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Partner know.
Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Partner know.
The groups are:
- antiracist-activists
- disability
- lgbtqiaplus-allies-and-activists
- neurodiversity
- parents-carers
- women-in-tech
Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below:
✈️ 30 days Holiday - we offer 30 days of paid annual leave
👶 Flexible Parental Leave - we offer flexible parental leave options
👩💻 Remote Working - we offer part time remote working for all our staff
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
