Cut inspection costs in half

No, the Inspection Scheduling module can work on its own, offering pre-configured appointment slots to your residents. However, integration with a scheduler will offer more precise appointment slots to residents based on your availability.

We have calculated the average cost of missed appointments based on the following data:

Cost to print and send 1st appointment letter: £0.88 (8p to print, 80p 2nd class franked mail)

Cost of appointment: £100 (EICR is about £80-125, gas safety £35-99)

Travel: £4.50 (based on 45p per mile and 5 miles of travel between the previous appointment and following appointment)

Cost of follow up call to rebook appointment: £6.26 (ContactBabel, 2024)

Cost to print and send new appointment letter: £0.88

Total per missed appointment: £112.52

For properties inside London, our customers have indicated a cost of £150 per appointment. This is a 33% increase on the missed appointment cost for properties in the rest of the UK.

Based on customer and third-party data, the average social housing stock size is about 5000 homes.*

Data from Inside Housing suggests 30% of all appointments are missed due to no access.

Most properties need at least three inspections per year; a mandatory annual gas safety inspection, a general inspection to check the condition of the property and one other mandatory inspection or repair. We calculated the average cost of a missed appointment to be £112.52, or £150 if your housing stock is inside London.

Based on this data, the average HA deals with 4500 missed appointments at a total cost of £506,340. We believe we can cut this number by 60%, saving the average provider £303,804 a year. 

*We have removed providers with housing stock of less than 1000 to remove housing co-ops and local authorities with mixed housing stock.