Reactive Repair Reporting
Reduce your repairs management costs
Reduce inbound contact, boost first-time fix rate and increase resident satisfaction with our self-service repairs solution
Transforming repairs at…
Easy reporting
Less calls, more capacity
Free up your team’s capacity with our easy-to-use repairs reporting and management platform. Fully configurable, Repairs integrates out-the-box with your HMS and schedulers, raising a works order and scheduling appointments has never been so easy.
Appointment management
No more missed appointments
Allow residents to manage their appointments to reduce missed appointments. Residents can cancel or reschedule in two clicks.
status updates
Reduce follow-up contact
Informed residents don’t chase for updates (it’s true – they told us). By integrating with your other systems, your residents will see the most up-to-date information on their repairs.
Informed residents = less follow-up contact.
social housing products
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We saved City of Lincoln Council £60,000 a year
With our streamlined online repairs reporting process, we were able to:
- Cut inbound repairs calls by 67% within 3 months
- Increase online repair submissions from 3% to 28% in the same period
- Save residents’ time by offering them a repair reporting process that took just 4 minutes, compared to an 18-minute average call time
- Reduce the cost to handle a repair report from £3.12 to £1.15
Built for your business
Made Tech Repairs is a cloud-based SaaS product designed to work alongside and enhance your existing systems. We can integrate with your existing resident portal or as a stand-alone repairs platform with all the same features.
We already integrate with…
Additional capabilities
Free health check
If you’ve bought a housing product that isn’t delivering the efficiencies promised, our expert team can identify the issues and offer practical solutions. We’re happy to provide a free health check of your existing solutions to assess technical performance, accessibility and usability. Free of charge.
No obligation. No commitment.
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