Repair reporting
Repairs
Reduce inbound contact, boost first-time fix rate and increase resident satisfaction with our self-service repairs solution
Transforming repairs at…
smart reporting
Less calls, more capacity
Free up your team’s capacity with our easy-to-use repairs reporting and management platform. Fully configurable, Repairs integrates out-the-box with your HMS and schedulers, raising a works order and scheduling appointments has never been so easy.
Appointment management
No more missed appointments
Allow residents to manage their appointments to reduce missed appointments. Residents can cancel or reschedule in two clicks.
status updates
Reduce follow-up contact
Informed residents don’t chase for updates (it’s true – they told us). By integrating with your other systems, your residents will see the most up-to-date information on their repairs.
Informed residents = less follow-up contact.
social housing products
Explore our products and add-ons
We saved City of Lincoln Council £60,000 a year
With our streamlined online repairs reporting process, we were able to:
- Cut inbound repairs calls by 67% within 3 months
- Increase online repair submissions from 3% to 28% in the same period
- Save residents’ time by offering them a repair reporting process that took just 4 minutes, compared to an 18-minute average call time
- Reduce the cost to handle a repair report from £3.12 to £1.15
Built for your business
Made Tech Repairs is a cloud-based SaaS product designed to work alongside and enhance your existing systems. We can integrate with your existing resident portal or as a stand-alone repairs platform with all the same features.
We already integrate with…
Additional capabilities
Discover our enhanced features
No login
Increase self-serve repair reporting by allowing residents and carers to submit a repair without a login – no need to search for a password or call.
Media upload
Designed to help your repairs operatives diagnose and prepare for a repair, Media Uploads are key to increasing first time fix rates.
Notifications
Sick of no-one being home? Automated notifications by SMS and email remind people that you’re coming and to change their appointment if needed.
Bulletins
Automatically notify residents about updates to communal repairs to stop duplicate reports and follow up contact. Think of it like a digital bulletin board.
Free health check
If you’ve bought a housing product that isn’t delivering the efficiencies promised, our expert team can identify the issues and offer practical solutions. We’re happy to provide a free health check of your existing solutions to assess technical performance, accessibility and usability. Free of charge.
No obligation. No commitment.
Get in touch
Speak to one of the team
We can:
- understand your challenges and needs
- showcase the features that align with your needs and processes
- explore the ways it connects to your pre-existing tools
- share upfront and subscription costs
FAQs
Residents in our research told us that logins are a headache and forgotten credentials force them to use other channels to report issues. You can learn more about how removing a login boosts the adoption and use rates of self-serve repairs reporting platforms. To date, we have never had a problem with duplicate reports or abuse of the system.
You can buy Repairs directly through Made Tech or via the following Crown Commercial Service frameworks:
Vertical Applications Solutions RM6259
Technology Services 3 (TS3)
No. We do not charge an implementation fee for Repairs.
We’re always developing new features following ongoing research with residents and requests from clients.
Yes we can. We offer consultancy, please get in touch with us to learn more.
We’ll be more than happy to provide you with indicative pricing once we understand more about your organisation’s needs. Please get in touch to request an initial call with one of the team.
Latest insights
Keep updated with our expert insights
Case Study
Cutting calls and boosting online housing repair reporting at City of Lincoln Council
How we saved City of Lincoln council £60,000 a year by reducing repairs calls by 28%
Blog
Top 9 causes of missed appointments in social housing—and how to prevent them
Discover the reasons why tenants miss their appointments and the practical solutions social housing providers can use to improve access rates
Blog
5 strategies to overcome the biggest issues in social housing repairs [Free Download]
Learn more about the strategies used by social housing providers to overcome the biggest challenges in repairs. Download the report now.
Blog
Maximise engagement with your housing repairs portal with this comms template [Free Download]
Launching an online repairs portal? Our comms plan makes it easy. Get instant access to our templates and engagement strategies. Download now!
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