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Service design with Fritz von Runte | Making Tech Better podcast

Made Tech
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85 views 3 years ago Making Tech Better Podcast
How do you design public-facing services so that users get the best experiences? Clare Sudbery talks to Fritz von Runte about the difference between art and design, and how to make the most of service design with a collaborative, multi-disciplinary approach. Guest: Fritz von Runte is a Mancunian Service Designer obsessed with the North, improving public sector services and multi-disciplinary product development. Host: Clare Sudbery is a Lead Engineer with Made Tech and a maths graduate with 21 years of software engineering experience. She has a particular interest in teaching and mentoring, enabling more diversity in IT, and banishing imposter syndrome. Our theme tune is “For The Miles” by Richard Murray Learn more about our open roles: https://www.madetech.com/careers/ ...more
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Introduction

0:00

What is a service

1:21

What is service design

2:06

Key skills and roles

2:22

What is GS

4:12

Developers

4:28

Digital solutions

6:20

Designers are not artists

7:34

Good service design

8:54

Framing whats important

9:50

What techniques can you use

13:08

How to work with naysayers

14:52

The user

16:07

Design is about the users

17:03

About MadeTech

18:20

User research

19:48

User testing

21:43

Rapid prototyping

22:39

Desire trails

23:42

Heat map

24:32

Qualitative data

25:17

The highest paid person

26:00

Mapping the process

26:58

Inspiration

29:22

One thing about Fritz

30:11

Best thing that has happened to you

31:23

Where to find Fritz

32:18

Summary

32:59

Making Life Better

35:10

Outro

36:13
Service design with Fritz von Runte | Making Tech Better podcast
1Likes
85Views
2021Jul 20
How do you design public-facing services so that users get the best experiences? Clare Sudbery talks to Fritz von Runte about the difference between art and design, and how to make the most of service design with a collaborative, multi-disciplinary approach. Guest: Fritz von Runte is a Mancunian Service Designer obsessed with the North, improving public sector services and multi-disciplinary product development. Host: Clare Sudbery is a Lead Engineer with Made Tech and a maths graduate with 21 years of software engineering experience. She has a particular interest in teaching and mentoring, enabling more diversity in IT, and banishing imposter syndrome. Our theme tune is “For The Miles” by Richard Murray Learn more about our open roles: https://www.madetech.com/careers/
Making Tech Better Podcast
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Made Tech

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