Digital Service Delivery

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We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them.

Discovery and alpha: exploring the problem

In the discovery stage, we work with you to explore the problems you face. Then we look at the approaches needed to help you solve them and help you prioritise where to start.

Our aim is to help you:

Clarify the problem you’re solving
Find the users who need your product or service
Understand what drives their behaviour

In the alpha stage, we build prototypes and test solutions to the problems we learned about during discovery.

Kick-off workshops
Understand user challenges and needs
Feedback sessions
Create a visual map of how the current service works
Understand your current data and technical setup
Co-design workshops
Recommend ways to improve
Test ideas for feasibility
Business case

Once we’ve worked with you to define the problem you need to solve and tested different solutions out, we can support you in the next phase of your delivery: beta MVP and live service.

This stage is all about delivery. In the beta phase, we build the minimum live service based on a reduced feature set or reduced audience. We use this method to reduce your risk and produce a service that is fit for purpose.

Once the service is live, we’ll continue to learn and adapt the service to meet changing user needs.

Lightweight Discovery & Alpha
Beta MVP
Beta MVP & Live Service

We’re on multiple frameworks including DOS and TS3, where we’d be happy to create a project that meets your needs.

We’ve worked on many programmes as both the sole partner and part of a bigger team. We’re large enough to bring expertise and work at scale, but personal enough to deliver bespoke solutions.

To get you started, why not work with us on an engagement session? Where you’ll receive: