Chatbots are popping up everywhere. From customer service and healthcare to banking and security – there’s a bot for that. But how did we end up with such a disconnect between business expectation and user reality?
User-centred design
How user-centred design can enhance collective intelligence to support decision-making
Collective intelligence is the collaborative effort between a group of people who try to solve a problem, bringing the best of what people and technology can offer. In this post we explain what that looks like in practice.
Some useful accessibility resources
It was Global Accessibility Awareness Day earlier this month. So we thought we’d share some useful links to do with accessibility. This post includes some useful links shared in our #accessibility Slack channel.
Accessibility at the Met Office: my first Made Tech project
On my first Made Tech project after graduating from the User Research and Design Academy, I was getting stuck into all things accessibility at the Met Office.
What is it like to work with Made Tech as a client?
What is it like to work with Made Tech? It’s a good question – and an understandable one, if you’re a potential client thinking of working with us.
It’s time to design and deliver greener products and services
When it comes to creating positive change for the planet, we often hear the phrase ‘digital by default’ – on paper it seems to suggest progress and efficiency. But doing things digitally doesn’t necessarily mean doing things sustainably.
How prioritising content design helped the Met Office promote beach safety
We’re proud to be working with the Met Office helping to give people the weather information they need.
Dorset Council: improving child and family support
Last summer we worked with Dorset Council on a discovery to improve their Children and Families digital service and make a real difference in the community.
Maximising the value of user research
The value of user research is undeniable. It helps you understand your users, see what the problems are, and how you can fix them.
How to turn more design work into new and improved services
The public sector invests so much time and money in design and research, but only around 10% of it turns into real services. It’s time to get this number up, so let’s take action.
