Housing
We know housing is one of your biggest challenges in local government. Let us help you ditch those out of date legacy systems and embrace digital technology that truly puts people at the heart.
How we can help
- Implement a user-centred housing repairs service We’ve built an open source integrated product that lets your tenants report their housing repair and book an appointment online. Bring us on board and we can implement it quickly and affordably reducing demand on your call centres.
- Modernise legacy applications We’ll help you to modernise legacy applications that no longer work, so you can reduce costs, improve services and level up your team’s capabilities.
- Drive smarter decisions with data Understand your organisation’s ability to use data, what capabilities you need and how realising the potential hidden in your data can help citizens live safer, happier and healthier lives.
- Agile coaching and improved technology skills Helping councils use ways of working and modern technology so you can continually improve your housing services and deliver value to citizens fast and effectively.
- Accelerate digital service delivery We’ll show you how user-centric digital services can support your local authority at every point in the delivery lifecycle, from discovery through to running live services.
Trusted by
“Made Tech is now the benchmark every other supplier needs to aspire to.”
Jyde Omotajo, Head of Digital Delivery, Southwark Council
Housing repairs SaaS product
We’ve built an innovative and affordable new SaaS product to make it easy for people to report housing repair needs. Let’s fix housing repairs for good.
Latest insights for housing
Stay up to date with the latest blogs, news, and events from our experts.
Case Study
How Barking & Dagenham saves a week of admin every month with AI-powered Awaab’s Law summaries
Working with Made Tech Housing, the London Borough of Barking and Dagenham implemented Hazard Case Management – a product purpose-built for Awaab’s Law compliance – with AI-powered summary generation included from day one.
Case Study
Helping Camden Council address damp and mould cases faster than ever
Wanting to process damp and mould cases Camden Council partnered with Made Tech Housing to implement a user-friendly, login-free reporting system that enables faster triaging and resolution of damp and mould issues, helping the council meet Awaab’s Law requirements and improve outcomes for residents.
Blog
Awaab’s Law Phase 2: What it covers and what housing providers should be doing now
Phase 1 of Awaab’s Law came into force in October 2025. Most social landlords spent the preceding months scrambling to get contact centre scripts in order, key processes defined, and supporting software tested and ready. Some were ahead of the game, many were not (based on the conversations the Made Tech team have had over
Event
The dollshouse voids challenge, stock condition surveys and partnerships at Housing 24
Following a very successful Housing 24, here is our summary from the event, including a sneak peak of what’s next for Repairs.
Let’s work together
You can find us on all the usual frameworks, but we’re always happy for a commitment-free chat too – so whatever the project, get in touch and let’s see how we can help you.
Explore our services and products
Transform your digital services and provide better experiences for your users.
Services
We can help you to modernise your technology and accelerate your digital delivery.
Speak with an expert
Speak with our team to find out more and tailor a solution to your needs.
